“Saw this today. It’s not a secret but something wonderful that was handed private to a customer by a barista at a Starbucks in Leesburg, Va.” – comment on the PostSecret postcard above
There are policies about accessibility–and they are important, there is a place and a need for them. There are technological solutions–in fact, you can order online and go pick up your order without really having to talk to anyone (which appears to be what this customer had done prior to being handed this note). And those too, have their uses.
But this is so much better. Instead of asking a person who has, I’m guessing, either a hearing or speech-impairment to accommodate everyone who does not speak sign language, this barista is making an effort to speak this customer’s language.
There is no reason that those of us with fully functioning legs could not walk up and down a ramp. That those of us without arthritis could not use a lever door handle. That children without disabilities could not play on a playground with features that make it safe and playable for all children. There are plenty of cases where other factors may come into play, but the times when it’s a matter of choosing this or that type of door handle–why is inclusion not the default? And if it is a little more effort to design something a certain way or takes a little more space or–why is it that we make people who have struggled their entire lives in a world not built for them, to work even harder to accommodate the rest of us?